Response Maintenance
- Planned and emergency response
- Protection of properties from wear and tear
- State of the art information technology
- Local delivery supported by Maintenance & Insurance Service Teams
- Multi-skilled technicians with certified skills in all the core trades
- Insurance claims handling and building repair service
- Focus on customer service
- Commitment to reducing claims handling times
Overview of our service
From a network of offices across the UK, Rok offers a premium property care service helping customers look after their buildings and protect them from deterioration.
Our multi-skilled technicians carry out detailed analysis of customers' requirements and prepare programmes of regular checks that help reduce building costs, protect materials and prevent accidental damage for the life of the property.
Even in well-maintained properties the unexpected can happen and Rok has a reactive maintenance service equipped to cope with emergencies and their aftermath. Rok has developed its own advanced IT applications to improve the effectiveness of its service. They enable Rok to integrate planning and invoicing systems with those of its customers, such as leading insurance companies and registered social landlords, with whom it has preferred supplier status. Rok's maintenance work is carried out by local teams familiar with their communities, supported by the national resources of the company including induction, training and branding.
Service Centres
Our Maintenance Service Team and Insurance Service Team aim to provide an excellent service to all our national customers.
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Systems & Processes
Rok Maintenance forms the foundation of every Rok business around the country, each team working with a
number of local clients in their surrounding community.
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