Our Services

Overview of our service

Supported by our national contact centre, our 24/7 reactive maintenance service runs from a network of offices across the UK providing customers with peace of mind, especially those with large property portfolios. Our expertise working in and around occupied properties makes us popular where a discreet but efficient response is appreciated.

Even in well-maintained properties the unexpected can happen and Rok has a reactive maintenance service equipped to cope with emergencies and their aftermath. Rok has developed its own advanced IT applications to improve the effectiveness of its service. Standard response times are as follows:

• Within two hours for an emergency response (this may exclude some remote locations)
• Within 24 hours for less urgent calls
• Within seven days for planned work
• By agreed appointment to suit both parties

Our multi-skilled technicians carry out a detailed analysis of customers' requirements and prepare programmes of regular checks that help reduce building costs, protect materials and prevent accidental damage for the life of the property.

They enable Rok to integrate planning and invoicing systems with those of its customers, such as leading insurance companies and registered social landlords, with whom it has preferred supplier status. Rok's maintenance work is carried out by local teams familiar with their communities, supported by the national resources of the company including induction, training and branding.