Our Services

Overview of our service

Our approach combines independent validation and scoping, claims management and fraud screening with repairs by locally based, multi-skilled technicians. We are the only company able to offer building repairs by such a large number of our own fully trained, local teams of technicians supported by insurance claims expertise - a winning solution from The Nation’s Local Builder TM. Rok provides a complete claims management service that makes a real difference with:

• Initial screening that identifies high risk claims and uninsured damage
• Independent inspection by our team of trained Building Engineers to determine the extent of cover, scope of work and control fraud
• Digital pen technology that captures data onsite and then uploads it immediately to our claims system using a mobile phone. This enables prompt decisions to be made and our technicians to be appointed without delay thus speeding the repair for the policy holder
• Repairs by our own directly employed technicians from one of our 60 plus offices throughout the UK
• People and processes fully compliant with all Financial Services Authority Regulations including Insurance Conduct of Business and Treating Customers Fairly
• A Commitment to Safety, Health and Environment matters, backed by 50 dedicated staff and British Safety Council Standards
• Transparency of costs and performance combined with a reduced claim lifecycle
• Communication with policyholders by their chosen method of telephone, email or text message
• Quality of service assured through continued training and development
• Focus on protecting the environment and working with our insurance customers to support their own Corporate and Social Responsibility policies

We ensure each repair is delivered to promised timescales and we’re so confident in the quality of work carried out by our technicians that we offer a market leading Three Year Quality Assurance Guarantee on every repair we do. As The Nation’s Local Builder TM, Rok will ensure that all Construction, Design & Management and Construction Industry Scheme processes and regulations are met on behalf of our insurance customers. What’s more, our online claims management system, gives you service transparency, access to progress reports, workflow that ensures compliance with Service Level Agreements, digital photographs on all cases, the ability to drill into individual documents and comprehensive audit trails for any job, at any time.